Privacy Policy

Last updated: May 2026

At Enfiora ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website enfiora.com and make purchases from us.

1. Information We Collect

We collect information you provide directly to us, including:

Personal Identification Information: Name, email address, phone number, billing and shipping address.
Payment Information: Credit/debit card details or other payment information (processed securely through our payment providers — we do not store full card details).
Account Information: Username and password if you create an account.
Order Information: Products purchased, order history, and transaction details.

We also automatically collect certain information when you visit our site:

IP address, browser type, and device information
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and customer support communications
Send promotional emails and marketing communications (you may opt out at any time)
Improve our website, products, and services
Detect and prevent fraud or unauthorized activity
Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions).
Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
Marketing Cookies: Used to deliver relevant advertisements, including through the Meta Pixel (Facebook Pixel). This allows us to show you targeted ads on Facebook and Instagram based on your browsing behavior on our site.

You can control cookie preferences through your browser settings. Opting out of marketing cookies may affect the relevance of ads you see.

4. Meta Pixel (Facebook Pixel) and Advertising

We use the Meta Pixel on our website to measure the effectiveness of our advertising, understand actions taken on our site, and deliver targeted advertisements on Facebook and Instagram. The Meta Pixel may collect data such as:

Pages you visit on our site
Products you view or add to your cart
Purchases you complete

This data is shared with Meta Platforms, Inc. in accordance with their Data Policy. You can opt out of Meta's use of your data for advertising purposes by visiting Facebook Ad Preferences.

5. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:

Payment Processors: To securely process your payments (e.g., Shopify Payments, Stripe).
Shipping & Logistics Partners: To fulfill and deliver your orders.
Marketing & Analytics Platforms: Such as Meta (Facebook/Instagram), Google Analytics, and email marketing services.
Legal Authorities: When required by law or to protect our rights.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for a minimum of 5 years for accounting and legal purposes.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Opt out of marketing communications at any time
Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at the details below.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.